Company
Security
Advisors
Advisee
Refund policy
Our policy is valid for a period of 1 (One) calendar day from the date of the consultation. If you are not satisfied with the service, you can ask for a refund. If the period of 1 (One) day has lapsed since the consultation, we can’t, unfortunately, offer you a refund.
Refund requirements
The following criteria must be met to qualify for a refund:
- User account must be in good standing or
- Advisor did not show up at the agreed schedule without a prior notice or
- An internet connection outage at the Advisors end and no slot for rescheduling is available
- User shall provide a clear statement for the refund reason through the Website or the Mobile Application.
CO-KES FZ CO also reserves the right to decide on the refund after analyzing the complaints raised in order to decide if the session was indeed unsatisfactory or not.
If the conditions listed above are not met, we reserve the right not to issue a refund.
The refund may take up to 30 (Thirty) working days to be refunded.
Contacting us
If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:
This document was last updated on November 20, 2022
